Training sessions can be booked using our online booking system or by phone. Your appointment time is reserved just for you. A late cancellation or no-show appointment leaves a hole in the trainer's day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will forfeit their training session without reimbursement.
Refund & Cancelation Policy
All training sessions and packages are non-refundable and non-transferable.
All training packages are auto-renewing monthly on the 1st of each month until cancelation notice is provided. In order to cancel your personal training subscription, 30 days notice is required. Written cancelation notice can be provided either in person to Kelsey Ellis or by e-mail at email@example.com.
All unused training sessions expire at the end of each month. Missed appointments can be made up by booking an alternative date/time in the month that is available, provided that 24 hours notice was given. On the last Wednesday evening of each month, additional make up sessions are offered between 6-8pm. These training sessions are open to a maximum of 3 participants and can be booked by contacting Kelsey directly.